Question 1

How do I know what size I am?

Accepted Answer

You can refer to our Size Guide or purchase our Sizing Kit to ensure the perfect fit. You can also refer to our instagram for mini tutorials and sizing information. @ethereallytouchednails

Question 2

Are my nails reusable and how long do they last for?

Accepted Answer

ETN GLAM
 
Yes. The use of nail tabs will make the nails reusable.

For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file or a nail file will also work well. It'll gently buff away any built up glue on the back of the nails and give you many more wears.
 
Depending on use and how used it can last 2-4 months if looked after properly 
 
ETN Swift 
 
Yes, but only for 1 -2 uses, as these are manufactured nails, they will not be as durable as the ETN Glam collection. If you would like more durable or long lasting nails, purchase from the ETN GLAM collection

Question 3

Once applied, how long do my nails last for?"

Accepted Answer

It really all depends on how well you prep your natural nails before application,how rough you are on your hands and your choice of adhesive, we have mini tutorials of this on our instagram so follow us to keep up to date @ethereallytouchednails
 
With nails tabs you can wear them for about 1 to 2 days.
With nail glue, for about 2 to 4 weeks.

Question 4

Can i get a custom set made for me?

Accepted Answer

Yes you can! If you have a idea or theme in mind or seen something that inspires you just send us a message and we can work on building your dream set.

Question 5

Can i change finishes to a nail set?

Accepted Answer

Of course, all sets are made to order and may be customized to your liking. So if you prefer a different color, matte or glossy finish, shorter length or design changes simply make a note in the order.

Question 6

How many nails come in a set

Accepted Answer

All sets come with 10 nails in the size you select, unless stated otherwise the the description box.

Question 7

What comes with my orders?

Accepted Answer

All nail orders come with a mini nail file, alcohol wipe, cuticle pusher and application and removal instructions.
 
Please note variations of color and foiling designs may vary depending on availibility and screen set up on screem

Question 8

Do you ship worldwide?

Accepted Answer

Yes we do. 
 
Billing address and shipping address MUST BE THE SAME, in any case that this is not the case, it will be sent to the billing address. 
 
Please check accordingly, to avoid issues with your order.

Question 9

Shipping Times

Accepted Answer

Orders are sent using Royal Mail as small parcels.
 
Shipping time doesn't include processing time. Please remember that the nails are handmade after your order is placed and all orders are processed in the order that they are received.
 
UK Shipping:
 
Services:
 
1. 1st Class (1-2 Business days) and 2nd Class (2-5 Business days)
2. Signed & proof of delivery: 1st Class (1-2 Business days)
 
Note: This service requires a signature upon receipt
 
International Shipping:
 
1. International Tracked
2. International Standard
 
Note: Duration depends on the destination and will be displayed at checkout. Delays of a few days are not uncommon for overseas postage. This is out of our control, and we cannot offer replacements or refunds after 25 business days of shipping. Please consider this before purchasing.
Please keep in mind that due to COVID-19, they may be delays that are outside of our control
 
Customs
Parcels are marked as 'gifts' of low value, stating 'false nails' with a low currency value. Buyers are responsible for any customs and import taxes that may apply.
 
Disclaimer: Although lost mail are rare, we highly recommend opting for tracked or signed delivery options in order to reduce the chances of you not receiving your order. We cannot be responsible for mail lost in transit, but we are happy to assit you if this was to happen. Please note all parcels sat in depot of recieving country for over 20 days without contact is not liable for a refund should it be returened back to us.
 
COVID -19 
 
During these very unprecideted times we aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ETN cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
 
Due to the overwhelming demand for deliveries across the world, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. Royal Mail/USPS/FEDEX and Parcel force is responding to unprecedented parcel volumes and has suspended all service guarantees, including Express post. Therefore, we are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.
We will continue to be here to support you as our customer, before, during, and after the buying & shipping process. However, due to these long and universal delays, we are not able to re-ship orders or flag them for investigation with the same expediency as we were able to prior to the delays associated with the COVID-19 pandemic. 
Thank you for being our customer, and we appreciate your support more than ever at this time.

***** STRIKE UPDATE*****
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further national strike action on the following dates:
 • Friday 30 September 2022  and Saturday 1 October 2022
 • Thursday 13 October 2022
 • Thursday 20 October 2022
 • Tuesday 25 October 2022
 • Monday 28 November 2022
 
Further dates have also been announced by the CWU for functional strike action which impacts parts of our operation on the following:
 • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December 2022
 • Delivery: 4, 10, 16, 25 November and 2 December 2022
 • Network: 2, 8, 14, 23, 30 November 2022
Please refer to the royal mail website for any information - https://www.royalmail.com/latest-news

Question 10

Processing Times

Accepted Answer

Our nails are hand made, painted and created. So all orders placed are made to order, this will be between the 7 to 14 working days time frame.
 
*Processing times may vary depending on outstanding orders, so time may need to be extended by a maximum of 2 extra working days, should this be the case you will be informed via email. At this point orders can not be cancelled or refunded as work would have already begun on the order.
 
There is a rush order option if you would like to reduce the processing time to 4-5 days 
 
*PLEASE NOTE, IF YOUR ORDER CONSITS OF BOTH SWIFT AND GLAM COLLECTIONS, YOUR ORDER WILL BE SENT WITH NORMAL PROCESSING TIMES (10-14+ working days). IF YOU WOULD LIKE YOUR SWIFT ORDER QUICKER, PLEASE PLACE SEPERATE ORDERS. BANK HOLIDAYS AND ANY STRIKE ACTIONS ARE NOT INCLUDED IN PROCESSING DAYS. PLEASE REACH OUT ON THR TEAM IF YOU WOULD LIKE ANY INFORMATION REGARDING YOUR ORDER OR TIMING FRAMES

Question 11

Do you do refunds/exchanges?

Accepted Answer

We accept cancellations within 24 hours of purchase.
But due to the nature of our product; all sales are final (except in the case of products delivered in defective or damaged state.  If so, email ethereallynailed@gmail.com and include an image of the defective or damaged product).
 
**Please read all information listed under the item description before ordering. Be aware of turn around time frame and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.**

Question 12

Whats the difference between ETN Glam, ETN Swift and RTS"

Accepted Answer

ETN Glam - Are handmade, durable reuseable custom sized nails. Nails in this collection come with 10 nails per set, a nail file, alcohol pad, cuticle pusher, remover applicator and applications and removal instructions. ETN are luxury and can be resused under many conditions, as long as applied correctly, they can last up to 4 weeks. This collection consists of unique design. NORMAL PROCESSING TIMES APPLY WITH ETN GLAM (7-14 working days)
 
ETN Swift - Are factory manufactured nails, with an thin layer of extra gel, to allow for a couple of uses and extra durabilty. The quality of this can not be matched to the ETN glam collection. ETN swift, you do not need to know your size before ordering as they come with 24 nails. they come with a nail file, nail tabs and application and removal instructions. This collection consists of basic colours and design. Ideal for a budget friendly babe. THIS COLLECTION IS READY TO SHIP 1 WORKING DAY AFTER ORDER IS PLACED
 
RTS - These are premade ETN glam sets in specific sizes that available for shipment the next working day. ALL RTS SETS WILL BE CLEARLY MARKED WITH *RTS* IN TITLE
 
*PLEASE NOTE, IF YOUR ORDER CONSITS OF BOTH SWIFT OR RTS AND GLAM COLLECTIONS, YOUR ORDER WILL BE SENT WITH NORMAL PROCESSING TIMES (7-14 working days). IF YOU WOULD LIKE YOUR SWIFT OR RTS ORDER QUICKER, PLEASE PLACE SEPERATE ORDERS.

Question 13

What should expect from Black Friday

Accepted Answer

During sale period processing time will increase to 10-15 working days, as there will be a large increase in saled over the cyber weekend. 
 
As the cyber event is worlwide, this could affect shipping times. IF YOU WOULD LIKE YOUR ORDER TO BE PROCESSED QUICKER PLEASE ADD "RUSH ORDER" TO YOUR BASKET AND SELECT A QUICKER SHIPPING OPTION.

Question 14

What do i get when i order from Nubian Chic

Accepted Answer

All hair accessories come with a dustbag and care insturctions 
 
All jewellery is packaged in a pouch and safety box for further protection during transit.

Question 15

Can i get a refund or exchange for Nubian Chic

Accepted Answer

No. Due to the nature of the product and hygiene purposes non of the products can be returned. We will only review cases in special circumstance i.e damaged upon arrival etc.

Question 16

When is my Nubian Chic package shipped?

Accepted Answer

All Nubian Chic packages are shipped the next working day the order is placed.

Question 17

Are Nubian Chic pieces made of real gold or diamonds?

Accepted Answer

No, all jewelery is gold plated or made with quality alloy material for durability and to avoid green staining