FAQ

How do I know what size I am?


You can refer to our Size Guide or purchase our Sizing Kit to ensure the perfect fit. You can also refer to our instagram for mini tutorials and sizing information. @ethereallytouchednails




Are my nails reusable and how long do they last for?


ETN GLAM Yes. The use of nail tabs will make the nails reusable.

For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file or a nail file will also work well. It'll gently buff away any built up glue on the back of the nails and give you many more wears. Depending on use and how used it can last 2-4 months if looked after properly ETN Swift Yes, but only for 1 -2 uses, as these are manufactured nails, they will not be as durable as the ETN Glam collection. If you would like more durable or long lasting nails, purchase from the ETN GLAM collection




Once applied, how long do my nails last for?


It really all depends on how well you prep your natural nails before application,how rough you are on your hands and your choice of adhesive, we have mini tutorials of this on our instagram so follow us to keep up to date @ethereallytouchednails With nails tabs you can wear them for about 1 to 2 days. With nail glue, for about 2 to 4 weeks.




Can i get a custom set made for me?


Yes you can! If you have a idea or theme in mind or seen something that inspires you just send us a message and we can work on building your dream set.




Can i change finishes to a nail set?


Of course, all sets are made to order and may be customized to your liking. So if you prefer a different color, matte or glossy finish, shorter length or design changes simply make a note in the order.




How many nails come in a set


All sets come with 10 nails in the size you select, unless stated otherwise the the description box.




What comes with my orders?


All nail orders come with a mini nail file, alcohol wipe, cuticle pusher and application and removal instructions.




Do you ship worldwide?


Yes we do. Billing address and shipping address MUST BE THE SAME, in any case that this is not the case, it will be sent to the billing address. Please check accordingly, to avoid issues with your order.




Processing Times


Our nails are hand made, painted and created. So all orders placed are made to order, this will be between the 7 to 14 working days time frame. There is a rush order option if you would like to reduce the processing time to 4-5 days *PLEASE NOTE, IF YOUR ORDER CONSITS OF BOTH SWIFT AND GLAM COLLECTIONS, YOUR ORDER WILL BE SENT WITH NORMAL PROCESSING TIMES (7-14 working days). IF YOU WOULD LIKE YOUR SWIFT ORDER QUICKER, PLEASE PLACE SEPERATE ORDERS.




Do you do refunds/exchanges?


We accept cancellations within 24 hours of purchase. But due to the nature of our product; all sales are final (except in the case of products delivered in defective or damaged state. If so, email ethereallynailed@gmail.com and include an image of the defective or damaged product). **Please read all information listed under the item description before ordering. Be aware of turn around time frame and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.**




Shipping Times


Orders are sent using Royal Mail as small parcels. Shipping time doesn't include processing time. Please remember that the nails are handmade after your order is placed and all orders are processed in the order that they are received. UK Shipping: Services: 1. 1st Class (1-2 Business days) and 2nd Class (2-5 Business days) 2. Signed & proof of delivery: 1st Class (1-2 Business days) Note: This service requires a signature upon receipt International Shipping: 1. International Tracked 2. International Standard Note: Duration depends on the destination and will be displayed at checkout. Delays of a few days are not uncommon for overseas postage. This is out of our control, and we cannot offer replacements or refunds after 25 business days of shipping. Please consider this before purchasing. Please keep in mind that due to COVID-19, they may be delays that are outside of our control Customs Parcels are marked as 'gifts' of low value, stating 'false nails' with a low currency value. Buyers are responsible for any customs and import taxes that may apply. Disclaimer: Although lost mail are rare, we highly recommend opting for tracked or signed delivery options in order to reduce the chances of you not receiving your order. We cannot be responsible for mail lost in transit, but we are happy to assit you if this was to happen.




Whats the difference between ETN Glam and ETN Swift


ETN Glam - Are handmade, durable reuseable custom sized nails. Nails in this collection come with 10 nails per set, a nail file, alcohol pad, cuticle pusher, remover applicator and applications and removal instructions. ETN are luxury and can be resused under many conditions, as long as applied correctly, they can last up to 4 weeks. This collection consists of unique design. NORMAL PROCESSING TIMES APPLY WITH ETN GLAM (7-14 working days) ETN Swift - Are factory manufactured nails, with an thin layer of extra gel, to allow for a couple of uses and extra durabilty. The quality of this can not be matched to the ETN glam collection. ETN swift, you do not need to know your size before ordering as they come with 24 nails. they come with a nail file, nail tabs and application and removal instructions. This collection consists of basic colours and design. Ideal for a budget friendly babe. THIS COLLECTION IS READY TO SHIP 1 WORKING DAY AFTER ORDER IS PLACED *PLEASE NOTE, IF YOUR ORDER CONSITS OF BOTH SWIFT AND GLAM COLLECTIONS, YOUR ORDER WILL BE SENT WITH NORMAL PROCESSING TIMES (7-14 working days). IF YOU WOULD LIKE YOUR SWIFT ORDER QUICKER, PLEASE PLACE SEPERATE ORDERS.




What should expect from Black Friday


During sale period processing time will increase to 10-15 working days, as there will be a large increase in saled over the cyber weekend. As the cyber event is worlwide, this could affect shipping times. IF YOU WOULD LIKE YOUR ORDER TO BE PROCESSED QUICKER PLEASE ADD "RUSH ORDER" TO YOUR BASKET AND SELECT A QUICKER SHIPPING OPTION.





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